I Have a Problem When Paying for Pro Version. How to Fix It?

Experiencing issues while trying to purchase the Pro version of Animotica from the Microsoft Store? Follow these steps to troubleshoot and resolve payment problems:

1. Check Your Payment Method:

   • Ensure your payment method (credit card, debit card, PayPal) is up-to-date and has sufficient funds.

   • Verify that your card or account has not expired and that all details are correctly entered.

2. Update the Microsoft Store App:

   • Open the Microsoft Store app on your device.

   • Go to the Microsoft Store menu (three dots in the top right corner).

   • Select "Downloads and updates" and then "Get updates" to ensure the app is current.

3. Sign In and Out of Your Microsoft Account:

   • Open the Microsoft Store.

   • Click on your profile picture in the top right corner and select "Sign out."

   • Sign back in with your Microsoft account credentials.

4. Clear the Store Cache:

   • Open Command Prompt as an administrator.

   • Type wsreset.exe and press Enter. This will reset the Microsoft Store cache and might resolve your issue.

5. Check Account Status:

   • Make sure there are no outstanding balances or issues with your Microsoft account. Visit the Microsoft Account Services page to verify.

6. Verify Security Measures:

   • Some banks have additional security measures. Ensure you have completed any necessary verification steps with your bank.

   • Update your bank, credit card, and Microsoft account contact details to avoid security blocks.

7. Try a Different Device:

   • If possible, try making the purchase from another device to see if the issue persists.

Following these steps should help resolve most payment issues you encounter while purchasing Animotica Pro from the Microsoft Store. If the problem continues, visit the Microsoft Store Troubleshooting Page for more detailed solutions.

Happy Editing! ✨