animotica video editng

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Poojitha Unnam

• August 19, 2020 13:17

hello 

this s poojitha 

i m facing the problem while editing the video in animotica the video is not seen on the screen after uploading the video clip  . i have downloaded this app just 2 days back do i have to pay any amount . if the video is  to be seen while editing 

thank you

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• Official comment

  

  Mark

  • September 06, 2020 09:49

  Greetings,

   

  Thank you for your feedback! We are truly sorry for such a delayed response. Please, be sure that you are running the latest versions of Windows 10 (ver. 2004) and Animotica (ver.1.1.97.0) as to September 2020. Please take a look at an article on how to find out what version of Windows 10 you are currently running.

   

  Furthermore, we suggest going to the setting of Animotica on your personal device and check if all of the permissions are turned on. Also, please check where the folder with your projects is located. The projects are supposed to be located in the next folder on your computer - C:\Users\{PC Name]\Documents\Animotica\Projects (You would have to insert the actual PC name instead of the {PC Name} string).

   

  Contact us via email if you need any further assistance — support@animotica.com.

   

  Best regards,
  Animotica Team

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