Not getting Full Pro Access

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Tasha

I have uninstalled and re-installed 3 times and re booted my PC. Does anyone know how to actually get in touch with someone from Animotica. I have't had much success and is anyone else having this issue. I paid for the Pro version but it's saying i dont have pro access.

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Comments

12 comments

Date Votes
  • Official comment
    Mark

    Hi,

    We are truly sorry for this inconvenience. This issue happened due to the new Windows update. If you are experiencing this issue, please contact us via email to get proper assistance — support@animotica.com

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  • Pedro Gonzalez

    Same issue here.

     

    I've paid for the Pro, but today Animotica says I have to purchase Pro.

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  • Tasha

    I was in touch with them most of the day yesterday and I am so pleased to say that they worked with me long enough to finally get everything resolved. So don't give up..keep trying. They will help you. Thanks again Animotica Team!

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  • Pedro Gonzalez

    Yes, me too. Contacted with them, and problem fixed.

     

    Thanks for the fast reply Animotica. Best regards.

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  • Mario

    I have the same problem, how did you contact them? Have you an email to contact them? A link where I can explain my problem?

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  • Uffe Flarup

    Same problem here. Purchased Pro licence some months ago, but I can no longer re-activate my Pro licence.

    Have tried several ways to get in touch with them, but no response so far.

    How did you get in touch with the Animotica team?

     

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  • Dennis Ho

    Same Problem here.  Still waiting for their response.

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  • Uffe Flarup

    Dennis Ho I got response from them after some hours, and they helped me out with a promo code that solved it

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  • Mario

    Yes I confirm, I solved the problem. You must contact Animotica team, explain the problem and they will send you a promo code to unlock di full pro version.

    You can contact them in 2 ways:

    1) this is a form in their website

    https://www.mixilab.com/feedback?appId=2 

     

    2) open Animotica app, click on the upper left menu icon (similar to = ) then click on ✉ FEEDBACK/SUPPORT

     

    Write your problem, they want a proof that you bought the license in the past so take a screenshot of confirmation email whe you purchase the pro version. Otherwise you can write directly the invoice number or take a screenshot of your order history in Microsoft Store.

    I hope these information are useful and I'm happy that all is solved.

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  • Arthur Schladt

    i need a promo code

    how i can get a promo code?

     

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  • Luiz Henrique

    The same with me... whats hapenning?

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  • Mario

    Read my answer upper your message, I wrote the solution.

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