Full Pro Status Revoked

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Christian Wolfe

• October 03, 2019 20:52

I already made a one time purchase for full pro status, but since upgrading my PC, I no longer have pro status? I'm not paying again so please let me know how to fix it or if you are going to fix it. Thank you

2

• Official comment

  

  Mark

  • October 21, 2020 19:05

  Greetings, 

  Thank you for your message! We are truly sorry for this inconvenience.

  Please follow the instructions below: — Please send us a screenshot of a confirmation email, which is sent when you purchase the Pro version via email (support@animotica.com).

   

  If you cannot find this email, please take a screenshot of your Order History in Microsoft, which proves the purchase of the Pro version. Please follow this link and log in to your Microsoft account to see your Order History. 

  Contact us via email if you need any further assistance - support@animotica.com

  Kind regards,

  Animotica Team

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  Maruf Ahmed

  • November 09, 2019 21:41

  Same thing happend to me and I dont know if they will be coming back to me or not

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  Mozer

  • November 16, 2019 13:55

  também estou com esse mesmo problema. =(

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  Tasha

  • April 22, 2020 16:26

  I'm just seeing this post because I have had these problems as well. Is this a legit business or do they give it to you then take it back for you to pay again. I'm going to do more research on them. I thought they were ok in the beginning. 

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  Mario

  • April 24, 2020 10:55

  I have the same problem! 😡 How we can solve it? I tried to buy another full pro license, I wrote my microsoft account password and Microsoft Store says me that I already have this product. Then Animotica says me that Full Pro is now unlocked but it'a a lie because the app remain in free mode! 😡

  Maybe with a future update they can solve this problem? I used animotica page to contact them directly... waiting for an answer.

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  Mario

  • April 25, 2020 08:34
  • Edited

  Problem solved. You must contact Animotica team, explain the problem and they will send you a promo code to unlock di full pro version.

  You can contact them in 2 ways:

  1) this is a form in their website

  https://www.mixilab.com/feedback?appId=2 

   

  2) open Animotica app, click on the upper left menu icon (similar to = ) then click on ✉ FEEDBACK/SUPPORT

   

  Write your problem, they want a proof that you bought the license in the past so take a screenshot of confirmation email whe you purchase the pro version. Otherwise you can write directly the invoice number or take a screenshot of your order history in Microsoft Store.

  I hope these information are useful and I'm happy that all is solved.

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  Arthur Schladt

  • April 27, 2020 17:12

  same problem.

  how i can use pro version?

  -1

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  Mario

  • April 29, 2020 06:59

  Read my answer upper your message, I wrote the solution.

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