Full Pro Status Revoked

Comments

8 comments

  • Official comment
    Mark

    Greetings, 

    Thank you for your message! We are truly sorry for this inconvenience.

    Please follow the instructions below: — Please send us a screenshot of a confirmation email, which is sent when you purchase the Pro version via email (support@animotica.com).

     

    If you cannot find this email, please take a screenshot of your Order History in Microsoft, which proves the purchase of the Pro version. Please follow this link and log in to your Microsoft account to see your Order History. 

    Contact us via email if you need any further assistance - support@animotica.com

    Kind regards,

    Animotica Team

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  • Maruf Ahmed

    Same thing happend to me and I dont know if they will be coming back to me or not

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  • Mozer

    também estou com esse mesmo problema. =(

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  • Tasha

    I'm just seeing this post because I have had these problems as well. Is this a legit business or do they give it to you then take it back for you to pay again. I'm going to do more research on them. I thought they were ok in the beginning. 

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  • Mario

    I have the same problem! 😡 How we can solve it? I tried to buy another full pro license, I wrote my microsoft account password and Microsoft Store says me that I already have this product. Then Animotica says me that Full Pro is now unlocked but it'a a lie because the app remain in free mode! 😡

    Maybe with a future update they can solve this problem? I used animotica page to contact them directly... waiting for an answer.

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  • Mario

    Problem solved. You must contact Animotica team, explain the problem and they will send you a promo code to unlock di full pro version.

    You can contact them in 2 ways:

    1) this is a form in their website

    https://www.mixilab.com/feedback?appId=2 

     

    2) open Animotica app, click on the upper left menu icon (similar to = ) then click on ✉ FEEDBACK/SUPPORT

     

    Write your problem, they want a proof that you bought the license in the past so take a screenshot of confirmation email whe you purchase the pro version. Otherwise you can write directly the invoice number or take a screenshot of your order history in Microsoft Store.

    I hope these information are useful and I'm happy that all is solved.

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  • Arthur Schladt

    same problem.

    how i can use pro version?

    -1
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  • Mario

    Read my answer upper your message, I wrote the solution.

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