Full Pro Status Revoked
Thank you for your message! We are truly sorry for this inconvenience.
Please follow the instructions below: — Please send us a screenshot of a confirmation email, which is sent when you purchase the Pro version via email (email@example.com).
If you cannot find this email, please take a screenshot of your Order History in Microsoft, which proves the purchase of the Pro version. Please follow this link and log in to your Microsoft account to see your Order History.
Contact us via email if you need any further assistance - firstname.lastname@example.org
Animotica TeamComment actions
I have the same problem! 😡 How we can solve it? I tried to buy another full pro license, I wrote my microsoft account password and Microsoft Store says me that I already have this product. Then Animotica says me that Full Pro is now unlocked but it'a a lie because the app remain in free mode! 😡
Maybe with a future update they can solve this problem? I used animotica page to contact them directly... waiting for an answer.
Problem solved. You must contact Animotica team, explain the problem and they will send you a promo code to unlock di full pro version.
You can contact them in 2 ways:
1) this is a form in their website
2) open Animotica app, click on the upper left menu icon (similar to = ) then click on ✉ FEEDBACK/SUPPORT
Write your problem, they want a proof that you bought the license in the past so take a screenshot of confirmation email whe you purchase the pro version. Otherwise you can write directly the invoice number or take a screenshot of your order history in Microsoft Store.
I hope these information are useful and I'm happy that all is solved.
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