I have a paid version, how to restore the purchase?

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6 comments

  • Steve

    Hi, i tried emailing but havnt recieved a response yet so posting here... for some reason my Pro version went back to trial and i cannot activated it. I tried these steps, i actually get a pop saying its reactivated, but it doesnt. It stays in Trial mode. I tried this multiple times, no luck. Need help with this.

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  • Ruben Verdugo

    Heeey! I pay for the Full Pro Version Lifetime and now I dont have it, I try to do everything you say but doesnt work, Is this a fake or what, why so difficult?. I pay for the program for work and I need it now.

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  • Steve

    Hey Ruben, They got back to me and resolved my issue. Email the support as well, they should get to you pretty soon, took only a few hrs for me. That could depend on a few things tho, but they did get back to me and all is well now. Best of luck!

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  • Ruben Verdugo

    Thank, Steve, I already have the email support with a promo Code by the moment. It fix the thing about the Pro version, but now is with a lot of bugs. I think the last Windows Update didnt work for them. Will see wath happen. Thanks, Steve!

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  • alan diaz

    I'm trying to recover the pro i had from my old laptop to my new desktop but it forces me to pay again. How can I recover it.

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  • Stephen Price

    Same issue - I paid for the full version on a different computer.  I did all the steps (uninstall, sign out, restart computer, sign in, reinstall.  Nope. I need help to restore this purchase

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