Hey there! Aren’t you a little frustrated? Well, don’t be! Here is what we are gonna do:
1. First things first, both Animotica and Windows 10 should be up to date. Say goodbye to old and lousy updates. Please check for the latest updates of Animotica in Microsoft Store;
Also, follow this link to check for Windows updates - https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update
2. Alright, you are doing great! Your next step would be to ensure supported video file formats such as (.mp4, .wmv, .avi, .3gp, .3gpp, .m4v, .mov, .mkv, .mts, .m2ts, .webm.) Should the video format not be supported, consider converting your video file to (.mp4) using any desktop or online video converters. You might want to try one of the free online tools we guarantee the quality of;
The link is here for you - https://www.instagram.com/p/B0d0rXjg5iz/?utm_source=ig_web_copy_link
3. Keep pushing, pal! Double-check you have a proper Video Encoder. Please open one of the video files with the default Windows 10 “Photos” app. (Right-click on your file -> ‘Open With’ -> ‘Photos’). If the video file does not open, you probably don't have the right Video Encoder. Google is your best friend here;
Phew, you did it! Enjoy using Animotica, my friend. If that didn’t help, please send us your media files for troubleshooting. We strongly recommend uploading files to any Cloud Storage Services like OneDrive, Google Cloud, DropBox, etc. After having uploaded the project, please don’t be shy. Please send us the link.